Cash App Can Close Accounts and Freeze Funds for No Reason If You Violate Its TOS

Overnight and into today, you may have seen #Cash App Steals Money briefly trending on Twitter with several thousand tweets chiming in. This stems from Omani Gandy, who learned the hard way that Cash App can close your account and keep the cash if you happen to violate the platform's terms of service. Thankfully, Cash App rectified the situation but not before Gandy took to Twitter for multiple hours to get the matter resolved.

 


Yesterday, Gandy had close to $1000 for veterinarian bills and approximately $140 worth of Bitcoin in her Cash App account. Much to her surprise and ire, the mobile payment service sent Gandy an email stating that her account had been frozen and the company used Sections 4 and 5 of the Cash App TOS to block or reverse the transfer of funds. Effectively, this held Gandy’s cash hostage while Cash App investigated her ban.

 

According to the Cash App close account terms of service, they claim that they can “terminate or refuse your access to the service at any time, for any reason.” Furthermore, when an account is closed, they may “need to hold your funds if there is an investigation at the time your Account is closed.” Otherwise, Cash App will return the remaining funds in the account to the user.

 

The alarming part of this dust-up is that Cash App’s customer service appeared to be unwilling to respond or provide any insight when an account is frozen, banned or being investigated. The initial email that Gandy received did not explain what happened from what we can tell and attempts to contact Cash App support for help and clarification did not seem to yield results either. After all the Twitter ruckus happened, though, Cash App released Gandy’s funds and also provided a $1000 bonus for her “inconvenience.”

 

Also, apparently this is not an uncommon occurrence, as many other people shared their mobile payment horror stories on the Twitter thread as well. Sadly, there are not many other competing options for apps like Cash App, so users beware. It's best not to just leave money sitting in accounts somewhere, in the event the account is frozen and held potentially hostage in some way. In the age of digital transaction platforms, it always pays to read the Tos and keep an eye on your level of exposure.

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